Frequently Asked Questions

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Frequently Asked Questions

We’re on hand to offer guidance and advice about any and all of our services

We know not everyone has the time or inclination to pick up the phone and ask, so with this in mind we have compiled a list of the most frequently asked questions to help you find out what you need to know.

If Simon Dean Motor Services Ltd service my vehicle, will it invalidate my warranty?

NO! Our adherence to the manufacturers service specifications and use of OE matching parts ensures your warranty will not be affected.

Can you stamp my service book?

Yes. We will stamp your service book to show which service has been carried out. Also if applicable, we will go onto your vehicle manufacturer’s web portal and electronically enter your vehicle as having been serviced to manufacturer’s specifications.

My service light is on, will you be able to reset it?

Yes We have up to date diagnostic equipment to reset service lights and variable service indicators.

Will the price I’m quoted be the price I pay?

Yes. When we give a quote for a job providing there are no other complications or issues during a repair the final invoice value will match your quote. Should any issues with parts compatibility/additional parts required or more labour is required due to seized items etc then we will contact you to explain what we have found and update you with advice and any additional costs.

What kind of service do I need?

If you are unsure what kind of service you may require then why not give our friendly reception staff a call.They will be able to talk you through and guide you on the best service to have based on your vehicles age/mileage and it’s previous servicing. We may offer you a fixed price 3+ service as shown on our website. If your vehicle is under manufacturers warranty we are still able to service it without affecting your warranty by carrying out a manufacturer specific service.Please contact us for details.

Why do I need to service my car?

Servicing your car is essential to firstly ensure your safety. It will also ensure it runs at its optimum for performance and fuel economy. Carrying out routine servicing regularly at the correct time drastically reduces the possibility of break down and further protects you from unexpected repair costs.

They trust us…

The guy i dealt with Ash was really helpful explaining to me exactly what had to be done and why, lovely man…

Miss Fowell

I have been using Simon Dean Motor Services for a number of years. I have found them honest in all their appraisals when my car is being serviced and consequently have always known what will be invoiced to me. All work carried out on my vehicle has always been carried out efficiently and to my satisfaction. I would certainly recommend them!

Daniel — Baddeley Green

Honda Insight

April 21, 2019

Fantastic service… Staff explained everything in full detail, and kept touch with the progress on the repairs. I’m really pleased overall

Mr Wood

This the third time I have taken my car to them for various work and servicing, I always find them totally professional in there attitude and in their work. Their customer service and keeping customers informed second to none.

Mr Milne

Excellent service and skillful repair. Was kept informed of progress throughout the repair.

Mr Rigby

Simon Dean kept us informed through every step of the repair including cost. First Class service.

Mr Keeling

What a joy to find a Garage that truly understands customer service. I had a diagnostic check done at a Citroen franchise dealer who issued a report saying that it would cost well over the value of the car to fix the list of issues. I found Simon on the internet and following a couple of days intelligent analysis of the problems, he found that there was little wrong with the car that a re-boot of the ECU couldn’t cure. Simon patiently explained the issues, gave me alternatives and involved me in the analysis. The result was a fix that cost a fraction of the Citroen quote (which wouldn’t have solved the problem anyway as it turned out). I am one happy customer – cannot recommend Simon Dean Motors highly enough they are honest and want to fix the problem for you, rather than just maximising the revenue they can get out of customers for unnecessary work. Brilliant!!!

Mr Poppleton

Friendly and very professional. Work carried out to high standard and took into consideration the age and value of my vehicle.

Mr Raynor

The Service,standards and friendliness of the garage is the best I have experienced, and the prices are very good too. I will be recommending this garage to my family and friends. Thank you for everything.

Mr Birch

Once again after my third visit the service and work was outstanding. Prices reasonable again and I shall without doubt be using Simon dean motors again for servicing and repairs.

Mr Abotts

Excellent service, with up front pricing and no hidden extras.

Mr Maltby

I now use Simon Dean for all my servicing and MOT needs both for this vehicle and my Motor Home. The quality and helpfulness is beyond any dealer based service and the price is competitive. One of the few places where you really feel welcomed and don’t feel ripped off. I hope they get the recognition they so deserve.

Mr Walker

From start to finish I was kept up to date what was being done to my car and also explained to me why my car was faulty and what needed to be done to get it working safely, again Absolutely great. The young man who repaired my car and phoned me several times to keep me up dated was named Ashley Shaw. It makes a change to be dealt with so efficiently.

Mrs Middlemore